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Frequently Asked Questions
General Questions about the Mobile Reader and how to purchase.

  1. How do I purchase KNFB Reading Technology's Mobile Reader software?
  2. What is the Mobile Reader software and what does it do?
  3. What phones does the Mobile Reader software run on?
  4. What is screen reader software?
  5. How do I find the cost of the Mobile Reader?
  6. What are polarizers?
  7. Is there a trial version for the Mobile Reader software?
  8. Can the Mobile Reader be used in an airplane?
  9. How can I transfer my software license to another phone?
  10. How do I obtain GPS software for Nokia phones?
  11. What languages are available for the Mobile Reader?
  12. Where can I get user manuals for the supported Nokia phones?
Error Messages

  1. Why, during install, do I get the error message "Certificate may not be valid"?
  2. In using the Reader on the Nokia E73, why do I get a "system error," message when I launch the mobile reader application after initial start-up or rebooting my phone?
  3. Why do I receive a "memory full," message when launching the mobile reader application?
How to...

  1. How to recognize U.S. currency (knfbReader Mobile only):
  2. How to add and use additional languages on the Mobile Reader (version 6.1.9 and later):
  3. How to install or upgrade the Mobile Reader software:
  4. How to change the voice on your Mobile Reader (version 6.1.9 and later):
  5. How to turn the camera flash on and off:
  6. How to remove the polarizers from the Reader:
Phone Questions

  1. How do I update the firmware (software) on my Nokia phone?
  2. How do I display the firmware (software) version on my Nokia phone?
  3. How do I set the Date, Time, and Time Zone?
  4. Why can't I connect my Nokia phone to PC Suite after using the Nokia Software Updater?
  5. Where can I get user manuals for the supported Nokia phones?
  6. How do I unlock the keys? How do I turn off the keypad lock feature?
Resources

  1. Where can I get support for the screen reader programs Talks and Mobile Speak?

General Questions about the Mobile Reader and how to purchase.

1. How do I purchase KNFB Reading Technology's Mobile Reader software?
The Mobile Reader software can only be purchased from an authorized KNFB distributor in your area. Please follow this link to our distributor list.

2. What is the Mobile Reader software and what does it do?
The Mobile Reader software is an OCR (Optical Character Recognition) TTS (Text to Speech) Symbian application. The application enables the camera to take pictures of printed material, convert the images into text files, and read the text files aloud.

Note: The Mobile Reader is not intended to read the menus of the phone, for that purpose the user should also purchase screen reader software, please refer here.

3. What phones does the Mobile Reader software run on?
A list of the phones that the Mobile Reader supports can be found on our phone information page.  This page also has information about the features of the phones and links to phone user manuals.

4. What is screen reader software?
If you plan to activate your cell phone, you will most likely need screen reading software. This is separate from the Mobile Reader software. The most popular screen reader applications are Mobile Speak developed by Code Factory and TALKS developed by Nuance. It may help to contact your distributor to inquire about purchasing these products.   

5. How do I find the cost of the Mobile Reader?
The Mobile Reader software can be purchased independently of the Nokia phone that runs the application, or you can purchase a Nokia phone from any of our distributors with the Mobile Reader software already installed.  Currently, the Nokia phone models that support the Mobile Reader software are the N82, the 6220 Classic and the N86. Please contact our distributor nearest to you to discuss purchasing the Mobile Reader software or a phone with the software preloaded.

6. What are polarizers?
The phone may optionally be affixed with polarizing film on the camera lens and flash. If installed properly, the polarizers will reduce the glare of the flash when taking images of glossy documents such as magazines, laminated pages or documents under glass.  Alternatively, you can turn off the flash when reading glossy documents, provided that there is good ambient lighting.  See: How to turn the camera flash on and off. The polarizers need to be installed by a sighted individual. Please contact your distributor to discuss the hardware configuration of your Mobile Reader.  For a .pdf copy of the installation instructions specific to your phone model, please visit our Mobile downloads page.

7. Is there a trial version for the Mobile Reader software?
There is a free 14 day trial version of the Mobile Reader.  To use the trial, you must obtain a trial serial number from your dealer, or send an email to support@knfbreader.com or call 877-547-1500.  Please specify whether you want the knfbReader Mobile or the kReader Mobile software, and which language you want as the user language.

8. Can the Mobile Reader be used in an airplane?
Yes.  The phones which support the Mobile Reader have an 'Offline mode' in which the cell phone features of the device are disabled, allowing the Mobile Reader to be used safely during flight. 

The offline mode can be accessed on the Nokia N82 or N86 by pressing the Menu key and selecting Tools > Profiles > Offline.  On the Nokia 6220 Classic, the offline mode can be accessed by pressing the Menu key and selecting Settings > Profiles > Offline. For these phone models, the offline mode can also be accessed by briefly pressing the power button and selecting 'Offline' from the menu that appears.  The power button should only be pressed briefly because holding the power button down will cause the phone to turn off.

9. How can I transfer my software license to another phone?
A single license for the Mobile Reader software allows you to use the Reader on one phone at a time. If you would like to transfer the Mobile Reader software to a new phone, please contact KNFB technical support by emailing support@knfbreader.com, or by calling 877-547-1500.  Please have your software serial number ready.  Your software serial number can be found on the original software box in both print and Braille, or it should be listed under your user account by following the link to "Manage my licenses".

10. How do I obtain GPS software for Nokia phones?
Many Nokia phones have a pre-installed GPS application called Ovi Maps, which can be used in conjunction with screen reading software. Navigate to 

Nokia Ovi Maps

 to learn more about how to use this GPS solution with a screenreader.
More accessible GPS applications can be installed on the phone, including

Loadstone GPS


It may be helpful to
contact your distributor to discuss other accessible mobile GPS options.    

11. What languages are available for the Mobile Reader?
The Mobile Reader is available in many languages, and users can also add the ability to read text in other languages or have text translated into the language of the user.  The following languages, in alphabetical order, are currently available for the Mobile Reader:

Belgian Dutch
Brazilian Portuguese
Canadian French
Castilian Spanish
Danish
Dutch
English (both UK and US)
Finnish
French
German
Italian
Norwegian
Polish
Portuguese
Spanish (Mexican)
Swedish
Turkish

12. Where can I get user manuals for the supported Nokia phones?
User manuals for all of the supported phones can be found on our phone information page.  The manuals are available in both plain text and PDF formats.


Error Messages

1. Why, during install, do I get the error message "Certificate may not be valid"?
This message will occur most likely when the phone's date has been set incorrectly. To change the time on the phone, press the Menu key, then select Tools > Settings > General > Date And Time.

2. In using the Reader on the Nokia E73, why do I get a "system error," message when I launch the mobile reader application after initial start-up or rebooting my phone?

This message is most likely to occur when the mobile reader application is launched too early during the boot cycle. The "system error" message is caused by memory needed to launch native services on the device. The message will most offen occur if either the Talks or the Mobile Speak screen reader program has also been installed on the phone.  Press the left selection key for Okay which will remove the system error message and return to normal operation of the reader.  Please note that the Reader application can be re-started right away in the less likely event the Reader closes to the standby screen of the phone without displaying the system error message.  To avoid this situation all together, one should wait for the first icon on the home screen to be spoken twice by the active screenreader after rebooting the device.

3. Why do I receive a "memory full," message when launching the mobile reader application?
The mobile reader application is designed to utilize memory in the most efficient way possible and requires a certain amount to be available in order to operate successfully. To avoid error messages pertaining to memory, users should close all unnecessary applications which may be running in the background.  To view a list of running applications that may be using memory, press the menu key for two seconds. If you are utilizing Talks or MobileSpeak, and use the menu key for the "command key," or "talks key," you may need to press the menu key twice with the second press being the two second press. You should then be able to navigate through a list of open applications.


How to...

1. How to recognize U.S. currency (knfbReader Mobile only):
Place a U.S. currency bill flat on a plain surface with the bill oriented in the same way as the Reader.  A quick way to ensure that the bill is oriented correctly with the Reader is to place the Reader on top on the bill so that the long dimension of the Reader matches with the long dimension of the bill.  If this is done correctly, the bill should extend just beyond the top and the bottom of the Reader. 

To take a picture for currency recognition, hold the Reader about 7 or 8 inches directly above the bill.  When the Reader is ready to take a picture, press zero on the keypad to take a picture for currency recognition.

2. How to add and use additional languages on the Mobile Reader (version 6.1.9 and later):
The number of languages that can be used on your Mobile Reader is limited by your software license, originally determined by your serial number.  If you want to use more languages than your software license currently permits, contact your dealer about obtaining an add-on pack to increase the number of languages allowed.  To determine the number of languages that your license currently allows, sign into your user account and follow the link to "Manage my licenses".  If this link does not appear, you must first activate your software using your software serial number, or contact your dealer to determine the number of languages allowed by your license.

If your license permits you to have more languages on your Reader than you are currently using, you can install and activate additional language packs until you have reached the limit.  Refer to section 10 of the User Guide for step by step instructions for installing and activating additional language packs.  Refer to section 9 of the User Guide for instructions on changing the text language.  Text and pdf format versions of the User Guide can be accessed on the downloads page.

3. How to install or upgrade the Mobile Reader software:

If you are updating the Mobile Reader from version 6.4.2 or earlier, you must first uninstall the previous version of the Reader software before installing the current version.  To uninstall a previous version, turn on the phone, wait for it to finish booting up and then press the Menu key.  This will open a menu where you should navigate using the directional keys and select the Applications folder using the Select key in the center of the directional keys.  If you are using a Nokia 6220 Classic phone, select the folder entitled "My own" after selecting the Applications folder.  Use the directional keys to move the cursor to highlight the Reader application icon and press the Left-Select key to open an options menu.  Select Remove from the options menu and follow the prompts on the phone screen, using the Left-Select key to confirm the message prompts that appear.  Once you have removed the old version, follow the steps below to install the latest version of the Mobile Reader software. 

Step 1:  We recommend having Nokia PC Suite installed on your computer in order to install files to your Nokia phone.  If you do not already have Nokia PC Suite, click here to download Nokia PC Suite.  If you prefer not to use PC Suite, it is also possible to install files by transferring the files to your phone's memory and then opening the files through the phone's File Manager.

Step 2:  Open a browser window and go to the knfbReader.com "Software Activation" page.  You will be asked to log in.  Enter your user name and password in the respective fields, or select the "New User?" link to create a new account, and login. 

Step 3:  After logging in, you will be asked to enter your software serial number.  Your serial number can be found on your Mobile Reader software box, and it is embossed in Braille for knfbReader software boxes.  After entering your serial number, select the "Next" button.

Step 4:  You will then be taken to a page which has the application executable file, as well as language and on-phone documentation packs.  Download the application executable, the language pack or packs that you need and then the on-phone documentation file.  It is suggested that you save the files to your desktop so that they are easy to access.

Step 5:  Once the files have been downloaded,  connect your Nokia phone to your computer using the USB cable that came with the phone.  Once connected, the phone will ask you to select a connection mode.  If you are using PC Suite, select the default choice, "PC Suite", by pressing the Select key on the phone.  To install the Mobile Reader executable with PC Suite, open the file on your computer named knfbReader_v_6_4_0.sis or kReader_v_6_3_4.sis depending on the product you are installing.  PC Suite should automatically recognize the ".sis" file extension and open a message asking if you want to install the application to your phone.  Select "yes" (the check-mark button).
If you prefer not to use PC Suite, connect the your Nokia phone to your computer using the USB cable that came with the phone.  Once connected, the phone will ask you to select a connection mode.  Select "Mass Storage" from the options.  Depending on your phone model, either the phone's Mass Storage drive or the Micro SD card in the phone will be available to your computer as though it were an external hard drive.  Use Windows Explorer to copy the installer files into the storage memory of your phone.  After transferring the files, disconnect your phone from the USB cable.  Refer to the user manual for your phone model, available on our phone information page, for instructions on how to use the File Manager on your phone.  Use the File Manager on your phone to open the file named knfbReader_v_6_4_0.sis or kReader_v_6_3_4.sis depending on the product you are installing.

Step 6:  After a short time, your phone will ask you if you want to install the Reader.  Press the Left-Select key to say "yes" to this prompt, as well as the other prompts that will come up.  If you only plan to install one language pack, you can install to the phone memory when prompted where to install (this is the default), but if you plan to install more than one language pack, you should change the selection to either "Mass Storage" or "Memory Card".  Continue to press the Left-Select key to confirm the remaining prompt messages.  Once the installation is complete, repeat steps 5 and 6 with the language pack file that will be the user language, and again for the on-phone documentation pack.  Make sure to install the language and documentation packs to the same location as the executable, either in the phone memory, mass storage or memory card, depending on your phone model.  Repeat these steps again for each additional language pack you install, as well as the documentation pack file.

Step 7:  After installing the Mobile Reader and language pack or packs, you must activate the software.  Turn the phone off, and then turn it back on so that the main screen appears with the time and date.  If the bottom left of the phone screen says "Reader", Talks or Mobile Speak will say "Key 1 Reader", your phone has been pre-configured to launch the Reader with Left Selection key. If not, you can configure a shortcut yourself by using the phone's "Personalization" options; refer to the user manual for your phone model on our phone information page.  The instructions below assume that the shortcut is set to the Left Selection key.
Open the Reader application by pressing the Left-Select key while on the main screen and you will be presented with a message asking you to activate the software.  If you do not have this shortcut, press the Menu key and navigate to the Applications folder.  On the 6220 Classic, select the My Own folder within Applications.  Navigate to the Reader icon and press the Select key to open it.

Step 8:  The Reader application will ask you to press the Left-Select key, in order to continue activation.  Then, you can press the down button to hear the software code, and you can have it repeated as many times as you like by pressing the right directional button.  Go back to the web browser on your computer with the page where you can download the Mobile Reader files (refer to steps 2,3 and 4).  Select the "Next" button at the bottom of this page and then you will be prompted to enter a software code.  Enter the software code from your Reader into the field on the web page and select the "Finish" button.

Step 9:  The web page will provide you with an Activation code which is a string of numbers.  Enter this Activation code into your Reader using the numbers on the phone's keypad.  When you have finished entering the Activation code, press the Left Select key.  If you get a message stating that the activation code is invalid, you will be allowed to try entering it again.  Otherwise, you will get a message that your Reader has been successfully activated, and that you can continue using the Reader.  Press the Left Select key to dismiss this message and go to the Reader application's "Home" screen.

4. How to change the voice on your Mobile Reader (version 6.1.9 and later):
Turn on the phone and start the Reader application, which will start at the "Home" screen.  Press the 4-key on the keypad twice, and this will open a list of settings which you can modify.  Press the right or left directional key to browse through the list of settings until you get to a setting called "Message Voice".  Then press the up directional key to cycle through the available voices.  To try out the new message voice, press the left or right directional keys to browse through the settings and hear them with the new message voice.  There is also a setting called "Reading Voice", which sets the voice which reads text in pictures taken by the Reader.  Press the Left Select key to save the setting changes and return to the Home screen.

5. How to turn the camera flash on and off:
From the Home screen, press the 4-key to go to the settings menu, and press 4 again to change and view settings.  Alternatively, you can press the 4-key while in Image Capture mode to change some settings.  In both cases, the first setting will be "Camera Flash".  Press the up or down directional keys to cycle through the three choices available: "Always on", "Off" and "Auto".  We suggest using "Always on" unless you are taking a picture of a glossy document or a document behind glass, in which case you can turn off the flash to avoid glare which can interfere with text recognition.  Finally, press the Left-Select key to save the settings change and you will return to either the Home screen or Image Capture mode, whichever you started from.

6. How to remove the polarizers from the Reader:
The polarizers are an optional accessory that work to reduce glare when taking pictures of glossy documents.  However, you can also avoid glare by simply turning off the camera flash if there is good ambient lighting.  See: How to turn the camera flash on and off.  The polarizers need to be protected to ensure that they are not moved out of position, and users may want to avoid this extra maintenance by removing the polarizers.

To remove the polarizers from your phone, first remove any case which is on the phone, such as the silicone case that may have come with your Reader.  The camera flash and lens are located toward the top of the back side of the phone, and each is covered by a polarizer sticker.  On the N82 model phone, the flash polarizer is located to the left of the lens polarizer in the middle.  On the 6220 Classic model phone, the flash polarizer is to the right of the lens polarizer, which located on the raised surface in the middle of the back side of the phone.  Use your fingernail to get under the side of each polarizer sticker and peel it off of the phone.

After removing the polarizer stickers themselves, there may be some adhesive residue left on the back of the phone around the flash window and camera lens, where the edges of the stickers used to be.  To remove any remaining adhesive, gently but firmly wipe the area around the flash window and lens with a soft cloth.  Do not use a paper tissue to remove the adhesive, as small parts of the tissue may stick to the adhesive rather than removing it.  After removing any remaining adhesive, we recommend cleaning the lens of the camera in case it became dirty while removing the polarizers.

Camera stores, pharmacies and eyeglass stores sell lens cleaner solutions.  We suggest using a soft cloth or a Q-tip to wipe away the lens cleaner fluid after applying it to the camera lens.  Only a small amount of lens cleaner is needed because the camera lens on the cell phone is very small, and a Q-tip is helpful because the lens is at the bottom of a small recessed area which is easier to reach with the cotton swap.  If you are using a Q-tip, you can apply the lens cleaner to the cotton swab at one end and use that end to gently wipe the lens, then dry the lens with the other cotton swab.


Phone Questions

1. How do I update the firmware (software) on my Nokia phone?
Firmware is the embedded software in your phone that operates functions of the phone itself.  Updating the firmware isn't critical, but keeping your firmware up to date may fix some software bugs or add functional enhancements.  It is always a good idea to back up your data before updating the firmware on your phone.  On the 6220 Classic phone, updating the firmware will remove any installed programs like the Mobile Reader and screen readers like Talks or Mobile Speak.  To download firmware updates, your computer must have an internet connection.

Before updating the firmware, you should download and install Nokia PC Suite.  If you do not already have Nokia PC Suite, download the PC Suite installer here for the latest version, or download an older version of PC Suite which is known to work well with the screen readers Jaws and Window Eye's.  Make sure that your phone battery is fully charged before updating the firmware, and be aware that turning off or disconnecting the phone during the firmware update can damage your phone.

Begin by opening Nokia PC Suite on your computer.  Turn on your phone and connect it yo your computer with the USB cable that came with your phone.  A prompt will appear on the phone screen with different connection modes.  Select the option for PC Suite, which should be the default selection.

Within Nokia PC Suite, select Software Updater and follow the prompts for the software updater to search for newer firmware versions for your phone.  If a newer version is available, the software updater will ask you if you want to install the update.  Confirm that you want to update the firmware.  The phone will then download and install the firmware update.  This process may take up to about 15 minutes.  When the update is finished, the software updater on your computer will give you  message stating that the installation was successful and the phone will reset.

2. How do I display the firmware (software) version on my Nokia phone?
Turn on your phone and then press * # 0 0 0 0 #.

3. How do I set the Date, Time, and Time Zone?
Please refer to the user manual for your specific phone model.  Electronic copies of the phone user manuals can be found on our phone information page.

4. Why can't I connect my Nokia phone to PC Suite after using the Nokia Software Updater?
Open the Nokia Connection Manager from PC Suite (Manage Connections option) and ensure the USB option is checked.

5. Where can I get user manuals for the supported Nokia phones?
User manuals for all of the supported phones can be found on our phone information page.  The manuals are available in both plain text and PDF formats.

6. How do I unlock the keys? How do I turn off the keypad lock feature?
For "candy bar" style phones like the N82 and 6220 Classic, the sequence to lock or unlock the keypad is to press the Left Select key and then quickly press the *-key in the lower left of the keypad.  For slider phones like the N86 8MP and N95 8GB, sliding the front panel up and exposing the keypad will typically unlock the keypad, whereas closing the front panel will lock the keypad.  For more information about the keypad lock features on your phone and instructions for changing the settings, please refer to the user manual for your specific phone model on our phone information page.


Resources

1. Where can I get support for the screen reader programs Talks and Mobile Speak?

User Manuals for both Talks and Mobile Speak are available on our website in both plain text and PDF formats.  To download the user manuals, please use the following links:
Mobile Speak user manual: plain text.  
Talks user manual: plain text.

Here is a link to the Mobile Speak support resources page.

Support for Talks is provided through the dealer who sold you your Talks software.  Here is a link to Nuance's list of resellers who support Talks